An issuer may send a retrieval request to the acquirer to obtain additional information about a transaction. The acquirer will respond with a copy of the sales receipt to clarify any confusion and provide additional insight.
Not all transaction disputes escalate to a chargeback. Chargebacks are intended to be the final option when all other attempts to solve an issue have been exhausted. Often times, situations can be resolved if the issuer is able to obtain additional transaction information and clarify it with the cardholder. A retrieval request is one such example of dispute resolution.
Also referred to as:
- Copy request