Chargeback Reason Code
Why did I get a chargeback with American Express reason code R13?
American Express sent an inquiry to learn more about the transaction, but you didn’t reply within the specified time frame.
What do I need to fight a chargeback with American Express reason code R13?
Your chargeback response must include at least one of the following items:
- If you did reply within the time limit, provide documentation that supports your claim.
- If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
How can I avoid a chargeback with American Express reason code R13 in the future?
- Maintain complete and accurate records for each transaction you process. Make sure you can access this information quickly and easily.