P23 – Currency Discrepancy

By September 27, 2019American Express, Reason Code

Chargeback Reason Code

P23

Why did I get a chargeback with American Express reason code P23?

You processed a transaction but didn’t use the correct currency.

What do I need to fight a chargeback with American Express reason code P23?

Your chargeback response must include at least one of the following items:

  • If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.

How can I avoid a chargeback with American Express reason code P23 in the future?

  • Have systems in place to manage multiple currencies. Make sure staff are trained on procedures.
  • Don’t automatically convert currencies for international shoppers. Allow customers to opt-in to a conversion service if they are interested, but don’t require its use.

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