P22 – Non-Matching Card Number

By September 27, 2019American Express, Reason Code

Chargeback Reason Code

P22

Why did I get a chargeback with American Express reason code P22?

The card number in the submission does not match the card number used for the original transaction.

What do I need to fight a chargeback with American Express reason code P22?

Your chargeback response must include at least one of the following items:

  • If the card number was correct, provide a copy of the card imprint or a copy of the charge record from the terminal that electronically read the card number.
  • If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.

How can I avoid a chargeback with American Express reason code P22 in the future?

  • Use caution when entering handwritten transaction information.
  • Always swipe or dip a card–only use fall-back options in emergency situations.

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