Chargeback Reason Code
Why did I get a chargeback with American Express reason code P22?
The card number in the submission does not match the card number used for the original transaction.
What do I need to fight a chargeback with American Express reason code P22?
Your chargeback response must include at least one of the following items:
- If the card number was correct, provide a copy of the card imprint or a copy of the charge record from the terminal that electronically read the card number.
- If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
How can I avoid a chargeback with American Express reason code P22 in the future?
- Use caution when entering handwritten transaction information.
- Always swipe or dip a card–only use fall-back options in emergency situations.