Chargeback Reason Code
Why did I get a chargeback with American Express reason code P04?
You processed a refund, but the cardholder claims it should have been a transaction.
What do I need to fight a chargeback with American Express reason code P04?
Your chargeback response must include at least one of the following items:
- If the transaction was valid, provide evidence that refutes the cardholder’s claim.
- If you have already processed a transaction to offset the credit, provide documentation for the new charge.
How can I avoid a chargeback with American Express reason code P04 in the future?
- Take care not to accidentally process transactions that should be voided or cancelled
- Double check all transaction receipts before they are deposited.