Arbitration

By September 13, 2018Industry Terms

If a transaction dispute can’t be resolved with the standard chargeback process, the issue can be escalated to arbitration. During arbitration, the card network will evaluate the case and issue a verdict. The card network’s verdict is final–there is no appeal process.

Arbitration is traditionally saved for high-dollar transaction disputes because the process itself is rather expensive. The losing party is responsible for paying all fees, which can be several hundred dollars.

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