Chargeback Reason Code
Why did I get a chargeback with American Express reason code A01?
The amount of the authorization approval was less than the amount you charged the card.
What do I need to fight a chargeback with American Express reason code A01?
Your chargeback response must include at least one of the following items:
- If you processed the transaction correctly, provide an authorization approval for the full amount or proof that the purchase was an exception to the rule.
- If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
How can I avoid a chargeback with American Express reason code A01 in the future?
- Don’t change the amount of a transaction once authorization has been requested and approved.
- If you add gratuities to transactions, don’t exceed the acceptable limit.