31 – Incorrect Transaction Amount

Dispute Condition Code



Point-of-Interaction Error

Message System

Why did I get this chargeback?

Mastercard is in the process of updating chargeback management regulations. Issuers are currently allowed to use reason code 31, however, this code will soon be eliminate. It will be incorporated into code 34.

For more information about chargebacks filed with this reasoning, please see reason code 34, condition:

  • Cardholder Debited More than Once for the Same Goods or Services
  • Transaction Amount Differs

More MASTERCARD Reason Codes

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