13.6 – Credit Not Processed

By September 18, 2018Reason Code, Visa

Dispute Condition Code

13.6

Workflow

Why did I get a dispute with Visa reason code 13.6?

The cardholder has a receipt for a credit or voided transaction, but you haven’t actually processed it yet.

How long can the issuer wait to file a dispute with Visa reason code 13.6?

The dispute timeline can be based on one of two start dates. Either the dispute must be processed within 120 calendar days of:

  • the transaction processing date, or
  • the date on the credit transaction receipt

However, if the credit transaction receipt is dated, the issuer must let at least 15 calendar days pass before initiating a dispute.

What do I need to fight a dispute with Visa reason code 13.6?

  • If the sale is valid and you aren’t obligated to issue a refund, provide documentation that refutes the cardholder’s claim that credit should have been applied to the account.
  • If the dispute is invalid, provide documentation that proves the reasoning: the dispute amount includes the cash-back portion of the transaction or the dispute is for a purchase made at an automated fuel dispenser.
  • If you have already processed a refund for the transaction in question, provide documentation that proves you have credited the cardholder’s account.
  • If the cardholder no longer wishes to dispute the transaction, provide documentation that proves the issue has been resolved.

How can I avoid a dispute with Visa reason code 13.6 in the future?

  • Take care not to accidentally process transactions that should be voided or cancelled
  • Adhere to any promises for credits or refunds.
  • Fulfill all qualified cancellations or refund requests promptly so the credit will appear on the cardholder’s next statement.

More VISA Reason Codes

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